Redefining BPM: Why Results and Performance Must Be Separated

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At the same time, an R-pM company organizes capital into four categories: business, human, facility, and management. Performance managers in each of these areas are responsible for managing qualified performance solutions that produce results across the business. Performance managers support result managers by providing the solutions the company needs to produce new results, redeploying solutions when a particular result is completed, correcting deficiencies in performance solution effectiveness, and specifying when and where new solutions are needed. Every performance manager is responsible for providing performance solutions along one or more rowsin the business structure. Exhibit 4 shows typical concerns of performance managers as they oversee performance solutions across a set result and across the complete business.

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