The Last Word: Put on an Unhappy Face
Do happy employees make for satisfied customers -- who make for higher revenues that lead to increased profits, which of course pleases shareholders,...
How Reporting Can Increase the Velocity of Business
Mike Dinsdale, vice president of finance for Velocity11, a manufacturer of robotics for the pharmaceutical and biotech industries...
Financial Analytics From the Ground Up
Ardent Health Services' rapid acquisition of several disparate medical/surgical ("med/surge") hospital systems beginning in mid-2002 created a need within the company for consolidated, standardized reporting and performance management capabilities...
Selling BPM: How To Gain Traction for an Initiative.
Sometimes the most difficult part of implementing BPM is getting the initiative off the ground. By using a more rigorous planning process, BPM champions can avoid issues that slow progress and undermine results....
The Last Word: Driving Using Only My Rearview Mirror
A few years ago, a new CEO came into my company and presented the managers with a piece of software that outlined vital corporate performance data on...
Operational Alignment: Bridging the Gap Between Strategy and Execution
When I meet people, I like to ask them which business books they have been reading because it gives me insight into what's happening across a broad spectrum of organizations...
Time-Driven Costing: The Bottom Line on the New ABC
Having survived the hype of the past two decades and proven its value many times over, activity-based costing (ABC) is back on the corporate agenda ...
The First Word: Don't Count on the Boom to Continue
Analysts and vendors assume that the market for business performance management will continue to grow for many years to come. After all, they argue, demand...
Coverage of the 2004 BPM Summit: In Their Own Words Redux
At the second annual Business Performance Management Summit, held last fall, practitioners, consultants, academics, and vendors met to discuss critical...
Long Live the Spreadsheet: Leveraging Microsoft Excel for Effective BPM
Microsoft Excel is the de facto language of business. For nearly a quarter of a century, spreadsheets have helped businesspeople of all stripes communicate...
BPM in the Midmarket: Options for Affordable Performance Management
Through the past few years, much has been written about the effect that business performance management (BPM) can have on companies' visibility into and...
Standard Setters: Driving Improvements in Business Performance
The fledgling market for business performance management (BPM) software and services is making a mark on how organizations operate...
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