June 1, 2009
Articles
Captain Jack and the BPM Market: Performance Management in Turbulent Times
In the early scenes of the epic drama Master and Commander The Far Side of the World, Captain Jack Aubrey, played by Russell Crowe, is found on the quarterdeck...
Design to Align: A Key Component in BPM Success
The word may have lost some of its value in business conversations through overuse lately, but for business performance management (BPM) projects, the...
Slashing a Path Through Complexity
Houghton Mifflin Harcourt Publishing Co. is the world's largest publisher of educational materials for pre-K-12 schools. The Boston-based company is a...
Get Your Money's Worth From Incentives
In this downturn, few issues have been shoved into the spotlight as forcefully as incentive compensation. Massive payouts at the executive level have...
A New Brand of Value: Integrating Branding into Corporate Performance Management
Performance management activities do not generally focus on the performance of the corporate brand. But adding measures of brand familiarity, favorability, and loyalty to corporate performance management processes sets the stage for better corporate strategy execution....
A Context for Success: Creating the High-Performance Environment
A winning BPM initiative must be grounded in an understanding of four critical enablers....
7 Steps to Better Benchmarking
To get the best results from this powerful performance improvement tool, you need a clear understanding of what it can do for you and a well-structured process for your initiatives....
Beyond Head Count Reduction: Powering Performance Through Operational Change
Organizations that focus solely on reducing costs and head count will likely experience an endless cycle of quality issues and declining revenues. Rather than this strategy of self-reinforcing contraction, what’s needed is operational change to unlock performance and create real and sustainable value. ...
7 Mistakes in Dashboard Implementations
Constructing the KPIs for your dashboard project may seem straightforward, but pitfalls lurking in the details can trap the unwary. Here's how to do it right....